What makes Shop Elite’s products different from other brands?

Shop Elite is committed to offering high-quality, organic products that are not only effective but also safe and natural. We carefully select items that are free from harmful chemicals, support local businesses, and promote a healthier lifestyle.

Are all your products 100% natural and organic?

While we strive to offer products that are as natural and organic as possible, some items may contain ingredients necessary for product stability and effectiveness. However, we are transparent about all ingredients used, and you can find detailed information on each product’s page.

Do you offer international shipping?

Currently, Shop Elite only ships within South Africa. We are working on expanding our shipping options to include international destinations in the near future.

How do I know which products are right for my skin type?

We provide detailed descriptions and recommendations for each product on our website. If you’re unsure, our blog and customer service team are available to help you choose the best products for your specific needs.

What is your return and refund policy?

We want you to be completely satisfied with your purchase. If you’re not happy with a product, you can return it within 30 days of purchase. Please review our Refund and Return Policy for detailed information.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through our website or the courier’s site.

What should I do if I have an allergic reaction to a product?

If you experience an allergic reaction, please discontinue use immediately and consult a healthcare professional. We recommend checking the ingredient list on our website before purchasing to avoid any known allergens.

How can I contact customer service?

You can reach our customer service team through our Contact Us page, via email at support@shopelite.co.za, or by sending us a whatsapp on +27 78 321 0254. We’re here to help with any questions or concerns.